I am a veterinarian (DVM) who solely specialises in one service, compassionate in-home pet euthanasia.

I can be contacted on 0477 372 700 or via email at caroline@therainbowvet.com. I have a business Facebook page and a business Instagram page. I also have my business details listed on Google.

By using my website, my website terms apply to your use. I also have a Privacy Policy.

Business Hours:

Monday - Friday: 8.00am - 4.00pm AEST*
Saturday, Sunday, & Public Holidays: closed 

Request for Euthanasia:

I will make all decisions whether euthanasia is in the best interest of the canine or feline under my care; and can refuse my services for any reason and at any time. I will not euthanize for an owner’s convenience.

Rainbow Vet Cancellation Policy:

No bookings can be placed “on hold” - only sincere bookings will be honoured. A one-time 50% non-refundable deposit applies at the time of booking. This applies even if a booking is rescheduled (and unable to be accommodated) or cancelled (due to the passing of a pet). If Rainbow Vet’s services are declined on arrival, the full service fee (minimum $440) will apply. I thank you for your understanding as this policy is in place due to limited service numbers per week. If you do not accept these booking terms, please contact Rainbow Vet within one hour to cancel your appointment. 🙏

Travel Fees:

I am located in Coolangatta, QLD and travel the Southern Gold Coast & Northern NSW. I will travel as far North as Nerang, QLD (exit 71) along the Pacific Motorway, as far North as Mermaid Beach on the GC HWY (following State Route 90 from Nerang to Mermaid Beach), and as far South as Tumbulgum & Pottsville, NSW. I can sometimes travel outside my normal travel area to the Northern Gold Coast (north of Nerang & Mermaid Beach) and Murwillumbah, at a fee of $55-$110 (or more dependent on your location). I am unable to travel to Logan, Brisbane, Mount Tamborine, Ocean Shores or Byron Bay.

Payment Methods:

The Rainbow Vet offers for families to pay prior to appointments for your peace of mind (via direct deposit or credit card). Alternatively, you are welcome to pay on the day. Payment methods include cash, eftpos, debit and credit cards. 

I typically partner with Pet Angel Funerals for pet cremation services. Pet Angel funerals payments are handled separately if you choose private cremation, or any other package in their brochure. Please note that Pet Angels have a $88 after-hours fee for collections on Saturdays (after 1pm), Sundays, and public holidays. Vetpay/zippay plans are offered for your pet's cremation if needed.

Third parties on my website:

I typically partner with Pet Angel Funerals for pet cremation services, but can also use other companies such as Pets Eternal and Pets in Peace. I have no affiliation with the following listed companies on my website and any complaints should be made directly to them: Renee Magri from Forever in my Heart pet loss counselling; the recommended grief websites under the ‘grief resources’ tab; Rainbow Paws; Ash to Art; Sweet Goodbye; RSPCA; Chihuahua Rescue QLD; Friends of the Pound; Youtube; GCCC; Tweed Shire Council; & Pet Planting.

There are no public comments made on my website; any reviews that are used have been approved by my client, or can be found on the Google Review widget.

To report copyright infringement, I can be contacted on 0477 372 700 or via email at Caroline@TheRainbowVet.com. My content is protected by copyright laws. My content can’t be used for commercial purposes by others. The Australian government will govern the use of my site if there’s a dispute. 

*DISCLAIMER : THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE, FROM TIME TO TIME, AT THE SOLE DISCRETION OF THE RAINBOW VET.